Shipping & Returns

 

Shipping Information

2nd Day — $6 flat rate
Overnight – $34 flat rate

1. Shipping and Delivery - Delivery

For deliveries to a postal address: Goods purchased via the Anasazijewler.com website may only be delivered within the United States. Any delivery address situated outside this zone will be refused during the ordering procedure. Anasazi Jeweler will not process any order for which an APO/FPO address is provided. Goods will be shipped to the delivery address(es) specified during the ordering procedure.

2. Shipping and Delivery - Delivery Zone

Goods purchased via the Anasazijewler.com website may only be delivered within the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. Any delivery address situated outside this zone will be refused during the ordering procedure. Anasazi Jeweler will not process any order for which an APO/FPO address is provided. Goods will be shipped to the delivery address(es) specified during the ordering procedure.

3. Shipping and Delivery - Shipping costs

You will be asked to select the shipment method you would prefer as part of the order procedure. 2-Day: your order must reach us before 2 p.m. (Eastern Time). It will be delivered within two working days. - Overnight: your order must reach us before 2 p.m. (Eastern Time). It will be delivered the following working day. This option is not available for addresses in Hawaii and Alaska. We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Anasazijewler.com website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered. 

4. Delivery Time - Problems of delivery

Any failure to deliver or late delivery exceeding eight (8) business days should be reported to our Customer Service at info@anasazijeweler.com as soon as possible. In order for your claim to be accepted, please notify us within ten (10) business days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds".

5. Returns - Exchanges – Refunds

You may return any product ordered on the Anasazijeweler.com website for exchange or refund within thirty (30) calendar days from the delivery date. Returned products must be in their original condition and packaging (if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return.

If a product is defective or has been damaged during delivery, please contact the Customer Service at info@anasazijeweler.com

If you ask for a refund, Anasazijeweler.com will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the goods returned by crediting your credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the Anasazijeweler.com website.